Refund policy

Refund & Return Policy — Squeezy

Last Updated: August 25, 2026

At Squeezy, we want every customer to have a positive and safe shopping experience. We carefully inspect and prepare our products before shipment, and we are committed to resolving legitimate issues as fairly and efficiently as possible.

This Refund & Return Policy explains the conditions and procedures that apply to returns, refunds, damaged or defective products, incorrect items, and order cancellation requests.

By placing an order through our website, you acknowledge that you have read and understood this policy.

1. Return Period

Squeezy offers a 30-day return period for eligible products.

A customer may request a return within 30 calendar days from the date the order is delivered, subject to the conditions described below and any mandatory consumer rights that may apply under the laws of the customer's country.

To be eligible for a standard return, the product must:

Be unused and in the same condition in which it was received.
Be in its original packaging, where applicable.
Not have been intentionally damaged, modified, altered, or misused after delivery.
Include proof of purchase or sufficient information allowing us to identify the order.

Certain products may be excluded from standard returns where permitted by applicable law.

2. Damaged, Defective, Incorrect, or Missing Items

Customers are responsible for inspecting their order as soon as reasonably possible after delivery.

If you receive a product that is:

Damaged
Broken
Defective
Incorrect
Significantly different from the product ordered
Missing from the package

you must contact Squeezy as soon as possible after receiving the order.

Seven (7) Business Day Reporting Requirement

For operational and verification purposes, customers are required to report any visible damage, defect, incorrect item, or missing item within seven (7) business days after the date of delivery.

This reporting period is intended to allow Squeezy and its shipping, fulfillment, and supplier partners to investigate issues while relevant shipping and order information remains available.

Failure to report an issue within seven (7) business days may make it more difficult for Squeezy to verify the circumstances of the claim and may affect our ability to provide certain voluntary remedies.

However, this seven (7) business day reporting requirement does not exclude or waive any consumer rights or legal remedies that cannot lawfully be excluded or limited under applicable law.

Where applicable law provides a longer mandatory period or additional rights for defective, damaged, incorrect, or non-conforming goods, those legal rights will continue to apply.

3. Evidence Required for Damaged or Incorrect Items

To help us investigate and resolve a claim as quickly as possible, customers may be required to provide clear evidence of the issue.

Depending on the circumstances, this may include:

Clear photographs of the product.
Clear photographs of the damage or defect.
A photograph showing the entire product.
Photographs of the shipping package and packaging materials.
Photographs of the shipping label.
A short video clearly demonstrating the defect or problem, where appropriate.
A description explaining what is wrong with the product.
Any other information reasonably necessary to investigate the claim.

Customers should not dispose of the product or its packaging before contacting Squeezy, unless doing so is reasonably necessary for safety reasons.

Squeezy may request additional information or evidence where necessary to determine the validity of a claim.

4. Information Required to Locate an Order

When contacting Squeezy regarding a return, refund, damaged product, missing order, cancellation, or any other order-related issue, customers should provide sufficient information for us to identify the transaction.

Please provide, where available:

Full name
Email address used when placing the order
Phone number
Shipping address
Order number
Receipt, order confirmation, payment confirmation, or other proof of purchase

Providing accurate and complete information helps us locate the correct order and respond more quickly.

If the customer does not provide sufficient information to identify the order, Squeezy may be unable to verify the transaction or process the request until sufficient information is provided.

Failure to provide the requested information may delay the investigation or resolution of the request. This requirement does not remove or restrict any rights that cannot legally be waived under applicable law.

5. Available Resolutions for Damaged or Defective Products

After reviewing the customer's claim and available evidence, Squeezy may, depending on the circumstances and applicable law, offer one or more of the following resolutions:

A. Replacement / Reshipment

Squeezy may offer to send a replacement product at no additional product or shipping cost where the claim is approved.

B. Partial Refund

Where appropriate, Squeezy may offer a partial refund for the affected item or portion of the order.

C. Full Refund

Where a full refund is appropriate and/or required by applicable law, Squeezy will issue the refund to the original payment method, subject to the applicable refund rules.

The final resolution will depend on the nature of the issue, available evidence, order status, and applicable law.

6. Standard Returns Due to Change of Mind

For eligible products, customers may request a return within the 30-day return period if they simply change their mind, subject to applicable law.

For a standard change-of-mind return, the product should generally:

Be unused.
Be in its original condition.
Be in its original packaging.
Not show signs of misuse, intentional damage, or alteration.
Be accompanied by proof of purchase.

Unless otherwise required by applicable law, the customer may be responsible for the cost of returning an item due to a change of mind.

7. Items That Are Not Eligible for Standard Returns

Certain products or circumstances may not be eligible for a standard voluntary return, including:

Products that have been used or intentionally damaged after delivery.
Products that have been modified or altered by the customer.
Products returned without prior authorization where authorization is required.
Custom or personalized products, where applicable.
Gift cards.
Other products that are legally excluded from return rights.

This section does not limit mandatory consumer rights that apply under the law.

8. Return Authorization

Customers should not send products back to Squeezy without first contacting our support team and receiving return instructions.

To request a return, contact:

Email: squeezy.services@gmail.com

Our support team will review the request and, where applicable, provide instructions regarding the return process and destination.

Products returned without sufficient order information or without following the applicable return instructions may experience delays in processing.

9. Refunds

Once a return or refund claim has been reviewed and approved, Squeezy will process the applicable refund to the original payment method, unless another method is agreed upon or required by applicable law.

Refund processing times may vary depending on the payment provider, bank, credit card company, PayPal, or other payment processor.

Unless a different period is required by applicable law, Squeezy generally aims to process approved refunds within 5–10 business days after approval.

After Squeezy processes the refund, additional processing time may be required by the customer's financial institution or payment provider before the funds appear in the customer's account.

10. Order Cancellation Requests

Customers who wish to cancel an order should contact Squeezy as soon as possible.

Cancellation requests should include:

Full name
Email address
Phone number
Shipping address
Order number
Reason for cancellation

Squeezy will review the order status and determine whether cancellation is still possible.

If an order has already been processed, packed, shipped, or otherwise entered the fulfillment process, cancellation may no longer be possible.

Where cancellation is no longer possible, the customer may need to follow the applicable return procedure.

Nothing in this section limits mandatory cancellation rights provided by applicable law.

11. Orders That Have Already Been Shipped

Once an order has been shipped, Squeezy may be unable to cancel the shipment.

In such cases, the customer may be required to receive the shipment and follow the applicable return procedure.

If the order was not delivered, was lost in transit, or was delivered incorrectly, Squeezy will investigate the shipment using the available tracking and shipping information.

12. Lost, Delayed, or Undelivered Orders

If an order has not arrived within the expected delivery period, the customer should contact Squeezy as soon as possible.

Please provide:

Full name
Email address
Phone number
Shipping address
Order number
Tracking number, if available

Squeezy may investigate the shipment with the relevant carrier, fulfillment partner, or supplier.

Delivery estimates are estimates and may be affected by customs, weather, carrier delays, holidays, incorrect addresses, or other circumstances outside Squeezy's reasonable control.

13. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping or reshipment costs may apply where permitted by applicable law.

If the customer contacts Squeezy before the order is shipped, we will make reasonable efforts to correct the address where possible.

14. European Union Customers

If you are located in the European Union, additional consumer protection rights may apply.

Where applicable, EU consumers may have a statutory right to cancel certain distance purchases within 14 days, subject to the applicable legal conditions and exceptions.

This statutory right is separate from Squeezy's voluntary 30-day return policy.

Where applicable law provides consumers with rights that are more favorable than this policy, those statutory rights will prevail.

15. Mandatory Consumer Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict, or waive any consumer right, warranty, remedy, cancellation right, or other protection that cannot legally be excluded or limited under the laws applicable to the customer's transaction.

If applicable law provides a customer with rights that differ from or exceed the terms of this policy, the applicable law will prevail.

For example, certain jurisdictions may provide specific rights relating to defective products, incorrect products, non-delivery, distance sales, cancellation periods, refunds, or statutory warranties.

16. Fraudulent or Abusive Claims

Squeezy reserves the right to investigate claims where there is reasonable evidence of:

Fraudulent activity.
Repeated false claims.
Manipulation of products or packaging.
Intentional damage.
Unauthorized chargebacks.
Misrepresentation of the condition of an item.
Abuse of the return or refund process.

Where permitted by applicable law, fraudulent or abusive activity may result in the refusal of voluntary remedies and/or other appropriate action.

This provision does not limit legitimate consumer rights.

17. Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, customers are encouraged to contact Squeezy at:

squeezy.services@gmail.com

We are committed to reviewing legitimate concerns and attempting to reach a fair resolution.

Nothing in this section prevents a customer from exercising rights provided by applicable law or by their payment provider.

18. How to Contact Us

For all return, refund, damaged-product, missing-item, cancellation, or order-related requests, please contact:

Squeezy Support
📧 squeezy.services@gmail.com

To help us assist you as quickly as possible, please include your:

Full Name
Email Address
Phone Number
Shipping Address
Order Number
Receipt / Proof of Purchase, if available
Photos or video of the issue, where applicable

19. Policy Updates

Squeezy reserves the right to update or modify this Refund & Return Policy from time to time.

The most recent version of the policy will be published on this page.